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| Operations Consultant |
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**Job Title** Operations Consultant **Location** St. Louis, MO ** Job Description** **ITIL / ITSM Consultant** WWT is currently seeking a ITIL / ITSM Consultant supporting a wide range of clients in the commercial and federal space. This role is primarily a delivery role involving services for Operational Readiness and Maturing ITSM practices within our strong base of Fortune 500 companies. The ITIL / ITSM Consultant supporting will be providing a multitude of services to assist clients with improving their overall IT maturity by applying a WWT established Operational Readiness methodology. The Consultant may operate in the capacity of Lead or support specific scope elements under the direction of the project lead. A Consultant operating in a Lead capacity is responsible for leading Professional Services' consulting teams during customer projects and oversees the day-to-day operations of a project through completion. The Consultant is the main contact between WWT and the customer for a project. In some cases, the Consultant will lead several customer projects concurrently. **Travel is required and will be approximately 50-75%.** **The ITIL / ITSM Consultant will:** + Be the primary lead in the Operational and IT Maturity Assessment engagements for a wide variety of clients in different industry verticals + Assess operational challenges within an environment, identify key strategic issues and advise on best alternative course of action + Possess the ability to work in a client environment and develop a multitude of relationships with + Through the application of industry standards and security best practices, develop and recommend plans to structure secure architectures + Understand the organizational interplay in all silos of IT including Storage, Network, Compute, Security and Application Development. + Analyze and assess client facing organizational and process challenges, identify recommendations for solutions, and define a roadmap to successfully implement such solutions + Develop reports and supporting presentations for both client and internal discussions **Qualifications** **REQUIRED KNOWLEDGE AND SKILLS:** + Serve as Subject Matter Expert (SME) for application of ITIL/ITSM principles in an Advisory Services' assessment, planning or design engagement; + Have broad IT operational experience leading or supporting an enterprise deployment of selected ITIL/ITSM standard processes; + Demonstrate ability to carry out consulting activities, methodologies leading to comprehensive discovery, analysis and technical/business recommendations; + Develop engagements to do maturity assessments or design of IT operations and major operating processes; + Have broad experience with ITIL v2 and ITIL v3 standards and ability to practically apply these standards in a typical customer environment; + Be capable of tailoring focus to specific processes across the range of Service Operation, Service Strategy, Service Design, Service Transition and Continuous Improvement; + Have demonstrated experience in designing/applying operating process expertise in settings such as Service Desk, Network Operations Centers, Data Center operations. + 5-10 years of ITSM, ITIL or Operational Leadership + Preferred certifications: ITIL, Six Sigma, TOGAF, PMP + Knowledge of current and upcoming security technologies and operations + Experience in conducting Operational Readiness Assessments + Experience in ITSM operations and policy development + Extensive ability to perform concurrent tasks in complex environments and adjusting priorities + Ability to communicate and modify approach, language, and style to different audiences + Extensive experience in organizing resources, establishing priorities, and leading security initiatives + Must have excellent communication skills, writing skills, and the ability to work with team members at all levels + Must be a performance-driven team player with an excellent attitude **Equal Opportunity Employer Minorities/Women/Veterans/Disabled** |
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